Privacy Policy

Information pursuant to art. 13 of Legislative Decree 196/2003 and art. 13 of EU Reg. 2016/679

updated May 2018

This page describes the website’s management of the processing of the personal data of the users who engage with it.

This information only applies to this website and not to other websites that the user may visit via links.

THE DATA CONTROLLER

Following a visit to this website, data may be processed that is related to identified or identifiable persons.
The joint data controllers of the data processing are: Human Company S.r.l. , to which all the operations connected to the management of the website are delegated, and its subsidiaries and affiliates:

Figline Agriturismo S.r.l.
Elite Firenze Gestioni S.r.l.
Roma Camping S.r.l.
Elite Livorno Gestioni S.r.l.
Elite Veneto Gestioni S.r.l.
Delta S.r.l.
Roma Gestioni S.r.l.
La Quarta S.r.l
Ecv Shops S.r.l.
Adakitalia S.r.l.
Plus Prague S.r.o.
Plus Berlin G.m.b.h.
Variete S.r.l.

TYPES OF DATA PROCESSED - Browsing data

The computer systems and software procedures used for the regular operation of this website acquire, over the course of their usual operation, certain personal information whose transmission is implicit in the use of the communication protocols of the Internet.
This information is not collected in order to be associated with identified individuals, but it could, by its very nature and through processing and association with data held by third parties, allow for the users to be identified.
This category of data includes IP addresses or domain names of the computers used by the users who visit the website, the URI (Uniform Resource Identifier) addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and computing environment of the user.
This data is used solely for the purpose of obtaining anonymous statistical information about the use of the website and to check that it is working properly. This data may only be used to ascertain liability in the case of hypothetical computer crimes against the site, and only thing can specific procedures aimed at identifying the perpetrator be activated.
The LEGAL BASIS FOR THE PROCESSING of this data is constituted by the legitimate interest of the controllers, namely the protection of the data’s security and the proper functioning of the website. 

DATA PROCESSING METHODS AND OFFICERS

Personal data is processed with automated tools for the period of time strictly necessary to achieve the purposes for which it is collected. The processing of the web services of this website are managed by staff nominated by the Data Controller, as well as external parties, appointed managers, who are in charge of the technical management and maintenance of the website and its computer systems. Specific security measures are in place to prevent data loss, illicit or incorrect use and unauthorised access.
No data which comes from the web service is disclosed.
The personal data provided by users who request to be sent informative material (newsletters, answers to questions, etc.) is used for the sole purpose of performing the service requested and is communicated to third parties only where this is necessary for that purpose.

TRANSFERRAL OF DATA

Apart from as specified for browsing data, the user is free to supply the personal data required during navigation to request for informative material or other communications to be sent.
Not providing it may render it impossible for the request to be fulfilled.

DATA PROVIDED VOLUNTARILY BY THE USER

When the user visits a part of the Website that requires the collection of personal data, they are provided with a link to this informative document and, if necessary, they are asked to provide their consent.
The optional, explicit and voluntary sending of emails to the email addresses listed on this website entails the subsequent acquisition of the sender’s email address, which is necessary in order to respond to requests, as well as any other personal data included in the message that, aside from various requirements which will be duly communicated, will be kept for as long as is necessary to fulfill these requests.
Below you will find specific information related to the pages of the website that are designated for special services upon request or through which additional personal information may be acquired.

“BOOK ONLINE”

This is the page on the website through which the user can book stays at the Data Controller’s accommodation facilities.
The data provided by the user in order to make a booking request will be inserted into the Accommodation’s management software.
Once sent to the Accommodation, the data may be processed by administrative staff, reception staff or other staff employed by the Data Controller to record the booking, fulfill contractual obligations and obligations related to accounting and tax, and offer the guest attentive, personalised services in order to satisfy their requests.

PROCESSING RESULTING FROM A REQUEST FOR CONTACT

The personal data provided voluntarily by the user in question through the contact area
1. is mainly processed with automated tools in order to:
a. Ensure a reliable and timely response and meet the demands of the user themselves
b. Comply with obligations arising from European laws, rules and regulations; fulfill provisions issued by the Judicial Authority,
c. Provide information to the system of acquisition of public knowledge, which is necessary for the verification, improvement and thus designing of a service which is increasingly capable of meeting both demand and environmental constraints
d. The contact information, postal addresses and email addresses supplied may be used in order to send courtesy communications and/or communications containing information/offers relating to products offered and services performed by the Data Controller - only, of course, with the consent of the user in question - as well as via SMS or other means of communication, such as WhatsApp. It is understood that the user will nonetheless have the option of refusing the processing of their data for the aforementioned purposes at any time.
2. may be processed by communications and marketing staff, computer systems maintenance staff (whose role it is to ensure the proper functioning of the systems, the security of the data and backup operations), other staff within the limits of their job descriptions and as provided for by corporate procedures, and other employees who provide services for auxiliary purposes in order to meet the demands of the user in question, within the limits that are strictly necessary to carry out the tasks assigned to them.
3. may be disclosed or made available:
- to individuals who may access the data by virtue of provisions of European laws, rules and regulations, within the limits set by these rules;
- to other individuals who provide services in order to meet the demands of the user in question, within the limits that are strictly necessary to carry out the tasks assigned to them;
- to related companies (subsidiaries - parent companies), again for administrative and accounting purposes related to meeting the demands of the user in question.

When filling in the forms, certain fields are marked as optional, and in the absence of the other required information it will not be possible to satisfy the requests of the user in question.
If, at the time of the request for contact, the user in question provides information that falls within certain categories (such as: personal data that reveals the user’s racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as genetic data, biometric data intended to uniquely identify an individual, data relating to the health, sexual activity or sexual orientation of the person), specific consent for it to be processed may be required, without which it may not be possible to respond to the requests of the user in question.
Any data provided, unless governed by duly-communicated requirements stating otherwise, will be kept for as long as is necessary to satisfy the requests of the user in question. Where the user in question has a contractual relationship with the Data Controller, the data will be kept - if relevant thereto - for the duration of the contract, upon the expiry of which it will continue to be kept only if provided for by law.

SUBSCRIPTION TO THE NEWSLETTER

The personal data provided voluntarily by the user in question when they subscribe to the Newsletter:
> is mainly processed with automated tools for the sole purpose of meeting the demands of the user themselves, who has the option of refusing the processing of their data for the aforementioned purposes at any time.
> may be processed by communications and marketing staff, computer systems maintenance staff (whose role it is to ensure the proper functioning of the systems, the security of the data and backup operations), other staff within the limits of their job descriptions and as provided for by corporate procedures, and other employees who provide services for auxiliary purposes in order to meet the demands of the user in question, within the limits that are strictly necessary to carry out the tasks assigned to them.
> may be disclosed or made available:
- to individuals who may access the data by virtue of provisions of European laws, rules and regulations, within the limits set by these rules;
- to other individuals who provide services in order to meet the demands of the user in question, within the limits that are strictly necessary to carry out the tasks assigned to them;
- to related companies (subsidiaries - parent companies), again for administrative and accounting purposes related to meeting the demands of the user in question.

 RETENTION OF DATA

Any data provided, unless governed by duly-communicated instructions from the user in question stating otherwise, will be kept for as long as is necessary to satisfy the requests of the user in question and comply with legal requirements.
If the user signs up to certain sections of the website, their data will be retained until their registration is deleted, after which the data will continue to be retained only if provided for by law and in accordance with the rules on the retention of administrative documentation.
Where the user in question has a contractual relationship with the Data Controller, the data will be kept - if relevant thereto - for the duration of the contract, upon the expiry of which it will continue to be kept only if provided for by law and in accordance with the rules on the retention of administrative documentation.
The contact information for which the consent to send commercial communications has been provided will be retained for up to 12 months from when the last communication is sent, or until the user in question withdraws their consent.

COOKIES

What are Cookies?
A cookie is a small amount of data, often containing an anonymous unique identification code, that is sent to a browser from a web server and then stored on the hard drive of the user’s computer. The cookie is then reread and recognised only by the website that sent it every time the user visits the same website in future.
Please note that the browser is the piece of software that allows the user to browse the Internet by viewing and transferring information onto the hard drive of their computer. If the browser’s preferences are set to accept cookies, any website can send its cookies to the browser, but – in order to protect privacy – it can only detect and read those sent by the site itself, and not those sent to the browser from other websites.
In any case, cookies cannot damage the user’s computer.

ALTERNATIVES FOR THE SETTING OF COOKIES

The user’s privacy is essentially guaranteed by the fact that they can, AT ANY TIME:
> configure their browser to accept or reject all cookies, or receive a notification when one is sent,
> delete one, some or all of the cookies.

Each browser has its own specific settings, so please remember to consult the “Help” section of your browser for more information about how to change its preferences.

Internet Explorer:

http://windows.microsoft.com/it-IT/windows7/Block-enable-or-allow-cookies

Mozilla Firefox

http://support.mozilla.org/it/kb/Bloccare%20i%20cookie?redirectlocale=en-US&redirectslug=Blocking+cookies

Google Chrome

https://support.google.com/chrome/bin/answer.py?hl=it-IT&answer=95647&p=cpn_cookies

Apple Safari

http://www.apple.com/it/privacy/use-of-cookies/

 

HOW COOKIES ARE USED ON THIS WEBSITE

The use of session cookies (which are not stored permanently on the user’s computer and disappear when the browser is closed) is strictly limited to transmitting session identifiers that are required to allow for the safe and efficient navigation of the website.
We use cookies primarily to understand how visitors interact with the Service and for the user’s convenience, speeding up and customising as much as possible communication and navigation and to put ourselves in a position to provide the best service. Thanks to cookies, it is possible to recognise the user (or, more precisely, the device that they are using) who has already visited our website, thereby making it possible to remind them, for example, of what they have already visited and highlighting any updates.
In any case, cookies cannot damage the device used by the user.
Below we list the cookies used on this website, stating which category each of them belongs to ACCORDING TO THE FOLLOWING CLASSIFICATION:

 

Category

DESCRIPTION

A

TECHNICAL AND FUNCTIONAL COOKIES Technical cookies are those used for the sole purpose of “transmitting a communication over an electronic communications network, or, as is strictly necessary for the service provider of a company, the information explicitly requested by the subscriber or user in order to provide said service” (see art. 122, paragraph 1, of the Code). These are not used for other purposes. They can be divided into navigation cookies and session cookies, which ensure the proper navigation and use of the website (allowing the user to, for example, make a purchase or log in to access restricted areas); analytical cookies, similar to technical cookies where they are used directly by the manager of the website in order to collect information, in an aggregated form, about the number of users and how these users visit the site itself; functionality cookies, which allow the user to navigate according to a series of criteria that they choose (for example, language or products selected for purchase) in order to improve the service provided to said user. For the installation of these cookies, the prior consent of the users is not required.

P

PROFILING COOKIES Profiling cookies are intended to create profiles related to the user and are used in order to send advertising messages in line with the preferences shown by the user in the context of their browsing the web.

T

THIRD-PARTY COOKIES

  

LIST OF COOKIES

Cookie name

CATEGORY

DURATION on the device

What it is used for

OWNER
(Link to third-party site)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(*) GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google Inc. for generating web portal usage statistics.
Google Analytics uses “cookies” that are stored on your computer to analyse site usage by users. The information generated by the cookie about your use of this website (including your IP address) will be transmitted from your browser to Google, headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States, and stored on its servers.
Google Analytics collects information anonymously without identifying individual visitors. Browsers do not share proprietary cookies from the Google Analytics tool between different domains. Google Analytics does not report actual address information: Google Analytics communicates information so that only a portion of the IP address is used for geolocation, instead of the whole address, using a method known as IP masking.
Google will use this information in order to track and examine the use of the website, put together reports on the website’s activities and provide other services to said website’s owner that relate to the website’s activities, connection methods (mobile, PC, browser used etc.) and the methods by which the pages of the portal are searched for and reached. Google may also transfer this information to third parties where it is required to do so by law or where such third parties process said information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
You can disable Google Analytics cookies by using the extension

Tag management

This type of service is functional to the centralised management of the tags or scripts used on this Website.

The use of these services involves the flow of User Data through them and, if necessary, their retention.

Google Tag Manager (Google Inc.)

Google Tag Manager is a tag management service provided by Google LLC.

Personal Data Collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy. Subject adhering to the Privacy Shield.

 

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Statistics

The services contained in this section allow the Data Controller to monitor and analyse traffic data and are used to keep track of the User's behaviour.

 

Extension Display Advertisers for Google Analytics

On this application, Google Analytics may use advertising based on Google's interests, third-party audience data and information from the DoubleClick cookie in order to extend statistics with demographic data, interests and information on advert interactions.

Personal Data Collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy - Opt Out; Ireland - Privacy Policy. Subject adhering to the Privacy Shield.

Google Ads Conversion Tracking

Google Ads conversion tracking is a statistics service provided by Google LLC or Google Ireland Limited, depending on where this Application is used, which links data from the Google Ads advertisement network with actions taken within this Application.

Personal Data Collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy; Ireland - Privacy Policy. Subject adhering to the Privacy Shield.

Google Analytics with Anonymous IP

Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google uses the Personal Data collected to track and analyse the use of this Application, creating reports and sharing them with other services developed by Google.

Google may use Personal Data to contextualise and customise the ads on its own advertising network.

This integration of Google Analytics makes your IP address anonymous. Anonymisation works by shortening the IP address of the Users within the member states of the European Union or in other countries that are parties to the Agreement in the European Economic Area. Only in exceptional cases will the IP address be sent to Google's servers and abbreviated within the United States.

Personal Data Collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy - Opt Out; Ireland - Privacy Policy. Subject adhering to the Privacy Shield.

 

User ID extension for Google Analytics

On this application, Google Analytics uses a function called User ID. This permits more accurate tracking of Users by assigning each one a unique ID for various sessions and devices, but in a way that does not allow Google to personally identify an individual or permanently identify a specific device.

The User ID extension also allows you to connect Data from Google Analytics with other User Data collected by this Application.

The Opt Out link provided below lets you disable tracking for the device you are using, but does not exclude further tracking activities performed by the Data Controller. To deactivate the latter, please contact the Data Controller via the contact email address.

Personal Data Collected: Cookies.

Place of processing: United States - Privacy Policy - Opt Out; Ireland - Privacy Policy. Subject adhering to the Privacy Shield.

Facebook Ads (Facebook pixels) (Facebook, Inc.) Conversion Tracking

Facebook Ads (Facebook pixels) conversion tracking is a statistics service provided by Facebook, Inc. that links data from the Facebook ad network with actions taken within this Application. Facebook pixel tracks conversions that can be attributed to Facebook, Instagram and Audience Network ads.

Personal Data Collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy. Subject adhering to the Privacy Shield.

 

 

Bing Ads (Microsoft Corporation)

Bing Ads is an advertising service provided by Microsoft Corporation.

Personal Data Collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy - Opt Out.

 

 

Interaction with live chat platforms

This type of service allows you to interact with live chat platforms, operated by third parties, directly from the pages of this Application. This allows Users to contact the support service of this Application, or this Application to contact Users while they browse its pages.

If an interaction service with live chat platform is installed, even if Users do not use the service, the service may still collect Usage Data for the pages on which it is installed. In addition, live chat conversations may be recorded.

INSERT CHAT DATA

 

 

 

 

Remarketing and behavioural targeting

This type of service enables this Application and its partners to communicate, optimise and propose advertisements based on the User's past use of the Application.

This activity is carried out through the tracking of Usage Data and the use of Cookies, information that is transferred to partners to whom the activity of remarketing and behavioural targeting is linked.

In addition to the opt-out options offered by the following services, the User may opt out of receiving cookies relating to a third-party service by visiting the opt-out page of the Network Advertising Initiative.

 

Google Ads Remarketing

Google Ads Remarketing is a remarketing and behavioural targeting service provided by Google LLC or Google Ireland Limited, depending on the location where this Application is used, that links the activity of this Application with the Google Ads advertising network and the DoubleClick Cookie.

Users may choose not to use Google cookies for ad personalisation by visiting Google Ads Settings .

Personal Data Collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy - Opt Out; Ireland - Privacy Policy - Opt Out. Subject adhering to the Privacy Shield.

Google Analytics Remarketing

Google Analytics remarketing is a remarketing and behavioural targeting service provided by Google LLC or Google Ireland Limited, depending on the location in which this Application is used, that links the tracking activity performed by Google Analytics and its Cookies with the Google Ads advertising network and the DoubleClick Cookie.

Personal Data Collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy - Opt Out; Ireland - Privacy Policy. Subject adhering to the Privacy Shield.

 

Facebook Custom Audience (Facebook, Inc.)

Facebook Custom Audience is a remarketing and behavioural targeting service provided by Facebook, Inc. that connects the activity of this Application with the Facebook advertising network.

Personal Data Collected: Cookies and emails.

Place of processing: United States - Privacy Policy - Opt Out. Subject adhering to the Privacy Shield.

Facebook Remarketing (Facebook, Inc.)

Facebook Remarketing is a remarketing and behavioural targeting service provided by Facebook, Inc. that links the activity of this Application with the Facebook advertising network.

Personal Data Collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy - Opt Out. Subject adhering to the Privacy Shield.

 

GOOGLE MAPS (GOOGLE INC.) WIDGET

Google Maps is a map viewing service operated by Google Inc. that allows this Website to integrate such content into its pages.

Personal Data Collected: Cookies and Usage Data.

Place of processing: United States

 

 

YOUTUBE (GOOGLE INC.) WIDGET

YouTube is a video content viewing service operated by Google Inc. that allows this Application to integrate this content into its pages.

Personal Data Collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy; Ireland - Privacy Policy. Subject adhering to the Privacy Shield.

 

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Park Albatros Village
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Tuscany coast

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Rome

Montescudaio Village
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Tuscany coast

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Venice

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